You are viewing a condensed mobile version of this NASPA webpage.
Switch to full version.
(Added refund section, expanded shipping section) |
(+ tracking shipments) |
||
Line 6: | Line 6: | ||
For licensing reasons, NASPA merchandise (including [[OTCWL2014]]) is only available to NASPA [[Membership|members]]. To help someone buy something, either help them log onto the store using their NASPA ID and password, or log on using your own. Then follow the prompts to make and pay for the purchase. | For licensing reasons, NASPA merchandise (including [[OTCWL2014]]) is only available to NASPA [[Membership|members]]. To help someone buy something, either help them log onto the store using their NASPA ID and password, or log on using your own. Then follow the prompts to make and pay for the purchase. | ||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
− | |||
== Refunding Purchases == | == Refunding Purchases == | ||
Line 56: | Line 40: | ||
<br/> | <br/> | ||
If the clock is restarting in the middle of a game, the issue may be that the person is hitting the clock too hard and resetting the batteries in the compartment. To reset the batteries properly in the battery compartment, roll the batteries with your thumbs until they are properly set. | If the clock is restarting in the middle of a game, the issue may be that the person is hitting the clock too hard and resetting the batteries in the compartment. To reset the batteries properly in the battery compartment, roll the batteries with your thumbs until they are properly set. | ||
+ | |||
+ | == Shipping Merchandise == | ||
+ | |||
+ | To see what orders have been paid for and need to be shipped, use the | ||
+ | [{{SERVER}}/cgi-bin/shop-show-orders.pl Show Orders] tool, found in the NASPA Store section of | ||
+ | [{{SERVER}}/cgi-bin/services.pl Member Services]. | ||
+ | |||
+ | Some addresses require special handling: | ||
+ | |||
+ | ; ''Correctional facilities'' | ||
+ | : For various reasons, we are unable to deliver merchandise to correctional facilities. Before shipping, check delivery addresses to make sure that they do not correspond to correctional facilities. If they do, contact the purchaser to ask them to provide an alternate delivery address. | ||
+ | ; ''Club delivery'' | ||
+ | : If the delivery method is hand delivery at a designated NASPA [[Clubs|club]] within your territory, take the order to the club's next convenient meeting, give it to the purchaser, then click the button in Show Orders to mark the purchase shipped. | ||
+ | |||
+ | |||
+ | Otherwise, if the delivery method is to a postal address within your territory, click the link in Show Orders to view the delivery address, copy and paste it into a label form, print it, affix it to the shipping container, and take it to the post office. Then click the button in Show Orders to mark the order shipped. | ||
+ | |||
+ | == Tracking Shipments == | ||
+ | |||
+ | The easiest way to see what has been logged concerning an order is to | ||
+ | [{{SERVER}}/cgi-bin/shop-show-orders.pl search] specifying the purchaser’s | ||
+ | NASPA ID together with order status “(any)”. | ||
+ | |||
+ | Find the order in question in the search results, then click on Details. | ||
+ | Each shipper is individually responsible for keeping track of tracking information; | ||
+ | contact the shipper identified by NASPA ID in the order log. |
If you are involved in the administration of the NASPA Store, here are the procedures that you'll need to know.
For licensing reasons, NASPA merchandise (including OTCWL2014) is only available to NASPA members. To help someone buy something, either help them log onto the store using their NASPA ID and password, or log on using your own. Then follow the prompts to make and pay for the purchase.
If a member requests a purchase refund before an order ships, give them a full refund of the purchase amount including shipping. If they request the refund after the order ships, offer to refund the purchase price not including shipping when they return the ordered merchandise in resalable condition.
If the member paid for membership solely to make a store purchase and ask for a refund of their membership fee on this basis, check that they meet all of the following criteria:
If so, in addition to processing the refund as below, cancel the membership by doing the following:
To process the refund:
If someone reports that a clock purchased from the NASPA store is malfunctioning:
If the clock is restarting in the middle of a game, the issue may be that the person is hitting the clock too hard and resetting the batteries in the compartment. To reset the batteries properly in the battery compartment, roll the batteries with your thumbs until they are properly set.
To see what orders have been paid for and need to be shipped, use the Show Orders tool, found in the NASPA Store section of Member Services.
Some addresses require special handling:
Otherwise, if the delivery method is to a postal address within your territory, click the link in Show Orders to view the delivery address, copy and paste it into a label form, print it, affix it to the shipping container, and take it to the post office. Then click the button in Show Orders to mark the order shipped.
The easiest way to see what has been logged concerning an order is to search specifying the purchaser’s NASPA ID together with order status “(any)”.
Find the order in question in the search results, then click on Details. Each shipper is individually responsible for keeping track of tracking information; contact the shipper identified by NASPA ID in the order log.
This page was last edited on 8 March 2018, at 21:31. Privacy policy
Copyright © 2024 NASPA All rights reserved. SCRABBLE is a trademark of Hasbro, Inc. in the USA and Canada, and of Mattel, Inc. elsewhere. NASPA and its activities are neither endorsed by nor affiliated with Hasbro or Mattel. For more information about NASPA or for comments or issues with this page, please email us.